REFUND POLICY
UPC Return and Refund Policy
Last Updated: 07 July 2024
Thank you for shopping at UPC! We appreciate your trust in us to provide you with high-quality Pokémon cards and merchandise. We want to ensure your satisfaction with every purchase. Please review our Return and Refund Policy carefully.
1. Returns
We accept returns on eligible items within 7 days from the date of purchase. To be eligible for a return, the following conditions must be met:
The item must be in its original packaging and in the same condition as when you received it.
The item must be unused and free from any signs of wear, damage, or alteration.
The original receipt or proof of purchase must be provided.
2. Refunds
Upon receiving your returned item and inspecting it, we will process your refund within 5-7 business days. The refund will be issued to your original payment method. Please note that it may take additional time for the refund to appear on your bank or credit card statement.
3. Non-Returnable Items
Certain items are not eligible for return, including:
Opened or damaged booster packs, booster boxes, or other sealed products.
Items that have been personalized, altered, or customized.
Products that are not in their original condition or packaging.
4. Exchanges
If you receive a defective or damaged item, please contact us immediately at the contact us page with a description of the issue and a photo if possible. We will work with you to arrange an exchange for the same item or a suitable replacement.
5. Shipping Costs
Shipping costs associated with returning items are the responsibility of the customer unless the return is due to an error on our part (e.g., you received the wrong item). In such cases, we will provide a prepaid shipping label for the return.
6. Cancellations
If you wish to cancel an order, please contact us within 24 hours of placing your order. Once your order has been shipped, it cannot be canceled.
7. Contact Us
If you have any questions or concerns regarding our Return and Refund Policy, please don't hesitate to contact us. We are here to assist you and ensure your shopping experience with UPC is enjoyable.
8. Changes to the Policy
UPC reserves the right to modify or update this Return and Refund Policy at any time without prior notice. Any changes will be posted on our website, and it is your responsibility to review this policy periodically.
By shopping at UPC, you agree to abide by the terms and conditions outlined in this Return and Refund Policy.
Thank you for choosing UPC for your Pokémon card needs!